BowlSmart

Privacy Policy

How we handle your information

1. Scope

This Privacy Policy describes how we collect, use, share, and protect information when you use the BowlSmart apps, websites, and related services (the “Service”), including bowl-smart.com and our hosted app.

2. Information we collect

Depending on how you use BowlSmart, we may collect:

• Account data — name, email, authentication identifiers from Google, Apple, email/password, or other sign-in providers you choose.
• Profile & team data — role (coach, athlete, parent, staff), team name, membership, invite codes, roster links, and display names.
• Bowling activity — arsenal/ball lists, session notes, schedules, match scores, messages, and similar coaching content you enter.
• Media you upload — scoreboard photos for score import, custom ball images, and coach instruction videos.
• Device & usage data — app version, platform, approximate diagnostics you send for support, and basic logs needed to operate the Service.
• Payment metadata — subscription status and entitlement records. Card numbers are processed by Apple, Google, or Stripe; we do not store full card numbers.

3. How we use information

• Provide and improve coaching, arsenal, schedule, messaging, and score tools.
• Authenticate users, enforce team memberships, and sync data across devices.
• Process subscriptions, promo redemptions, and admin-granted access.
• Run optional features such as score-sheet photo parsing and instruction video hosting.
• Provide support, prevent abuse, and maintain security.
• Comply with law and enforce our Terms of Service.

4. Youth / team sports context

BowlSmart is designed for coaches, athletes, and parents in a team setting. Coaches and parents may enter information about athletes on their teams. If you are a coach or parent, you are responsible for having appropriate authority to provide athlete information. We do not knowingly allow children under 13 to create their own BowlSmart accounts. If you believe we have collected personal information from a child under 13 without proper consent, contact us and we will delete it.

5. Sharing

We share information only as needed to operate the Service:

• Within your team — coaches, linked parents, and designated staff see team data appropriate to their role.
• Service providers — e.g. Google Firebase (auth, database, storage, hosting), email delivery, Stripe, Apple App Store, Google Play, and (when enabled) RevenueCat for subscriptions; AI providers used for optional score import.
• Legal / safety — when required by law or to protect users and the Service.

We do not sell your personal information.

6. Retention

We keep information while your account is active and as needed to provide the Service, resolve disputes, and meet legal obligations. You can delete your account in the app (see below). Some records may remain in backups for a limited period.

7. Security

We use industry-standard cloud security controls (including authentication, access rules, and encrypted transport). No method of transmission or storage is 100% secure.

8. Your choices

• Update profile and team information in the app.
• Leave a team or delete content you control where the product allows.
• Delete your account in the app, or email support if you cannot sign in.
• Disable camera / photo access in device settings (some features will stop working).

Deleting your account

You can delete your BowlSmart account yourself. This removes the sign-in and the personal data stored for that account. It does not cancel an Apple App Store or Google Play subscription — cancel that in your device subscription settings so you are not billed again. A Stripe subscription started on bowl-smart.com is cancelled when the account is deleted.

1. Open BowlSmart and sign in.
2. Go to My Profile → Account → Delete account. The same action is on the Subscription screen.
3. Type DELETE and confirm.

If you cannot sign in, email support@bowl-smart.com from the address on the account and ask us to delete it.

We keep a security record of the deletion: the account email, the time, and which categories of data were removed. That record is not used to restore the account.

9. International users

The Service is operated from the United States. If you access it from another country, you understand your information may be processed in the U.S.

10. Changes

We may update this Policy. We will post the new effective date on this page. Continued use after changes means you accept the updated Policy.

11. Contact

Questions about privacy: support@bowl-smart.com